Online 24 hours a day,
7days a week. We will respond to emails within 1 business
day, if not sooner.
Our order processing hours
are 8am to 5pm EST. Monday though Friday. Orders received
outside this timeframe will be processed the next
We accept VISA, MasterCard,
Discover, American Express and E-check through Paypal.
We utilize Paypal to ensure that your financial information
is protected. We will not sell your email, phone numbers
or mailing address for any reason. We may, on occasion,
send you an email or postcard to notify you of a new
product or sale.
We will ship USPS Parcel
Post unless another method is requested. 'If you do
not wish to use USPS Parcel Post, please put the shipping
method you prefer (USPS Priority Mail, UPS, FEDEX)
in the notes area at checkout. If another shipping
method is requested, a separate email invoice for
any extra shipping cost will be sent to you prior
to the order being shipped.
At this time, we have chosen
the best shipping calculation option Paypal has to
offer us. Paypal does not provide a shipping calculator
based on weight, only on purchase price. We have made
every attempt to accurately price the shipping of
your order. We based the charges on the many combinations
of candles and soaps that may be ordered within the
price ranges we have chosen. We then figured the weights
of these orders and set the shipping charges accordingly.
It is not our intention to profit from our shipping
charges, only to cover our expenses for shipping costs
and packaging materials.
The shipping charge for
orders between $0.01 and $15.00 is $6.05
The shipping charge for orders between $15.01 and
$45.00 is $8.55
The shipping charge for orders between $45.01 and
$75.00 is $10.80
The shipping charge for orders between $75.01 and
$105.00 is $8.55
Shipping for orders over $105.01 is free.
Hawaii and Alaska - When
having an order shipped to Hawaii or Alaska, the shipping
amount will initially be calculated at check out based
on your order total as with any other order. In addition
to the initial shipping charge paid at the time the
order is placed, an email invoice for the additional
shipping will be sent to you when the order is processed.
I’m sorry but we
do not ship outside the United States at this time.
We will charge Michigan
orders 6% sales tax.
Orders are usually shipped
within 2 to 3 business days. We custom pour all candles
and soaps at the time of order. Soy candles need 2
days to cure and are shipped after curing.
USPS Parcel Post packages
are usually delivered in 2 to 6 days. Priority Mail
packages are usually delivered in 2-3 days.
As we may not be dealing
with our usual suppliers to meet your special request,
our normal processing timeframe will not apply. We
will quote a processing timeframe and minimum order
amount when responding to your special requests. All
special requests require a minimum order.
If you are not satisfied
with the shade of color or scent strength of your
candle or soap upon receipt, please contact us at
to arrange a re-pour or refund (minus shipping).
Re-pours or refunds are
processed at the owners discretion as these are custom
Upon confirmation of a
refund or re-pour, we ask that you ship the items
back to us for quality checking.
Please keep in mind when
ordering that these are custom poured items. Variations
in color or scent strength can occur between orders.
In large quantity orders, some variation in color
or scent strength may occur due to the order being
poured in several smaller batches.
We make every attempt to
ensure that each candle or soap is the color requested
and the scent strength is the same in each item you
receive from us.